MORE than 52 000 service faults and requests were resolved through Kouga Municipality’s call centre and Link app during the past 12 months.
Kouga Executive Mayor, Horatio Hendricks, said a total of 52 052 incidents had been attended to and resolved from March 1, 2020, to March 31, 2021 – almost 4 200 more than for the same period in 2019/20, despite the COVID-19 pandemic, which severely hampered service delivery.
“It is encouraging to see that more and more residents are making use of these platforms to alert the municipality to matters that need attention in their wards,” said Hendricks.
“While we still have a long way to go when it comes to road repairs, it is heartening to see the progress.
“I would like to thank our road teams for their hard work and perseverance.”
The emptying of septic tanks made up the bulk service requests, with 17 650 being attended to through the call centre and Link app. A total of 8 281 sewer blockages were also cleared during the same period.
Hendricks said the municipality had further escalated its war on leaks, with 1 709 burst water pipes and 1 416 leaking meters having been repaired from March 2020 to March 2021.
During the same period, more than 1 658 power interruptions were attended to and 617 faulty street lights were fixed.
“We would further like to thank residents for reporting illegal dumping,” said Hendricks. “A total of 161 illegal dumping sites were reported and cleaned the past 12 months.”
Call centre and Link app
The Kouga Call Centre is open seven days a week (from 07:30 to 19:00 on Monday to Friday and from 07:00 to 19:00 on Saturday, Sunday, and public holidays), and can be reached at 042 200 2200 (press option 5) or 042 291 0250 (after hours).
The free Link app is available for Android and iOS devices and can be downloaded at https://download.linkapp.co.za/#dl, from the Google Play or App Store.
Upon registration the app will request permission to access your location – this is important, be sure to accept.
To Link to your Ward, click on “+ and Add Channels”. Select the blue Municipal Ward icon, allow the app to geo-locate you and link to your ward, as displayed.
If you download the app while away from home, please be sure to enter your address in the search bar after clicking on the blue Municipal Ward icon.
Further information about Link is available at www.linkapp.co.za.
– Issued by Kouga
Municipality
